Samadhan,
Magar Pyar Se.
A digital-first approach to resolving conflicts. We bridge the gap between dispute and resolution with empathy, efficiency, and legal precision based on the SSR framework.
Trusted framework for legal clarity
The Samadhan Framework
Incorporating observations from SSR Law Firms to ensure every case is handled with legal integrity and human empathy.
Neutral Mediation
Our platform assigns neutral experts to facilitate dialogue. We focus on 'Pyar Se'—resolving through understanding rather than confrontation.
Digital Documentation
Secure upload and observation of case materials. Following the SSR guidelines for digital evidence and material handling.
Binding Resolution
Outcomes that are legally sound and mutually agreed upon, reducing the burden on traditional court systems.
Streamlined Resolution
From filing to settlement, our workflow is designed for transparency and speed.
Filing
Submit case details via our secure intake form.
Assessment
SSR Observation protocols applied for initial review.
Mediation
Virtual sessions conducted with empathy ("Pyar Se").
Samadhan
Final agreement signed and delivered digitally.
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Guidance, Help & Suggestions
For any guidance, clarification, or assistance regarding Online Dispute Resolution, feel free to connect with our team.
Online Dispute Resolution as an Extension of ADR
Online Dispute Resolution (ODR) is the digital extension of Alternative Dispute Resolution (ADR) and does not operate as an independent dispute resolution mechanism. The fundamental processes of negotiation, mediation, and arbitration remain unchanged; only the medium of conducting these processes shifts from physical to digital platforms.
ODR follows the same legal principles governing ADR, including party autonomy, consent, neutrality of the third party, confidentiality, and adherence to natural justice. The use of technology does not alter the legal character of dispute resolution but facilitates virtual hearings, electronic documentation, and digital communication.
Thus, ODR represents modernization of ADR rather than a replacement, preserving enforceability and legal integrity while enhancing efficiency, accessibility, and convenience.
Types of Online Dispute Resolution
Online Negotiation
Parties resolve disputes directly through electronic communication without involvement of a neutral third party. Settlements derive enforceability from contract law.
Online Mediation
A neutral mediator facilitates settlement through online platforms. The mediator does not impose decisions, and outcomes remain consensual and enforceable as settlements.
Online Arbitration
Formal adjudicatory process conducted digitally, resulting in a binding arbitral award with the same enforceability as offline arbitration.
ODR Procedure
Promotion & Legal Recognition (India & International)
Internationally, ODR has been promoted by institutions such as UNCITRAL, particularly for cross-border commercial disputes. Global acceptance of digital dispute resolution reinforces ODR as a legitimate extension of ADR.
In India, ODR derives legal recognition from the Arbitration and Conciliation Act, 1996 and the Information Technology Act, 2000. Courts have upheld electronic records, virtual hearings, and digital dispute resolution processes.
ODR is thus recognized as a legally valid, enforceable, and future-ready dispute resolution mechanism.
Where ODR is Used
E-Commerce & Digital Platforms
Consumer disputes, refunds, payment issues.
Banking & Fintech
Loan, digital payment, and account disputes.
Commercial & MSME Disputes
Contracts, payments, business disputes.
Employment & Workplace
Service conditions, salary disputes.
Family & Civil Matters
Mediation-based matrimonial disputes.
Cross-Border Disputes
International trade and digital contracts.
Advantages of Online Dispute Resolution
Speed & Efficiency
Online filing, digital documents, and virtual hearings enable faster resolution compared to traditional litigation.
Cost-Effective
Eliminates travel, venue, and administrative expenses, making dispute resolution affordable.
Access to Justice
Enables participation from any location, including cross-border disputes.
Flexibility
Parties control procedure, timelines, and choice of neutral.
Confidentiality
Secure platforms protect sensitive commercial and personal data.
Legally Enforceable
Settlements and awards carry full legal validity under ADR laws.
Limitations of Online Dispute Resolution
Dependence on technology, internet access, and digital literacy may affect participation.
Data security risks exist despite reasonable safeguards.
Serious criminal matters and cases involving coercion are unsuitable for ODR.
Lack of physical interaction may reduce effectiveness in mediation.
Legal Validity of ODR
Free and informed consent recorded electronically is mandatory.
ODR must comply with arbitration and mediation laws.
Equal opportunity, notice, and fair hearing must be ensured.
Data Protection & Privacy Policy
Purpose
Protection of personal and confidential data in Online Dispute Resolution proceedings, ensuring trust, transparency, and legal compliance.
Confidentiality
Access strictly limited to authorized professionals, neutrals, and personnel bound by confidentiality and non-disclosure obligations.
Security Measures
Encrypted storage, secure servers, controlled access systems, and continuous monitoring to safeguard sensitive information.
Governed by the laws of India · SSR Law Firm
Client Privacy Policy
SSR Law Firm
This Policy outlines the commitment of SSR Law Firm to protect the privacy, confidentiality, and personal information of its clients, recognizing trust as fundamental to the lawyer–client relationship.
This Policy applies to all current, former, and prospective clients and covers information shared during legal advisory, litigation support, and Online Dispute Resolution (ODR) services.
Client information includes personal details, professional data, case documents, pleadings, evidence, correspondence, financial details, and communications exchanged during proceedings.
Information is collected only when necessary and used strictly for legal services, dispute resolution, compliance, communication, and professional administration.
All client information is protected by professional confidentiality and attorney–client privilege, accessible only to authorized lawyers, staff, and neutrals.
Disclosure occurs only when legally required or with client consent. Information is retained only for lawful and professional purposes.
Professional Note: This Policy reinforces client trust, protects lawyer–client confidentiality, supports ODR credibility, and reduces professional liability risk.
Conflict of Interest Policy
SSR Law Firm
This Policy ensures that SSR Law Firm conducts all legal and ODR services with independence, integrity, impartiality, and professional ethics.
A conflict arises when professional duties are compromised due to competing interests, prior representations, personal or financial interests, or risks of bias.
The Firm conducts conflict checks and makes timely disclosures to enable informed decision-making by concerned parties.
Measures include withdrawal, informed consent, internal safeguards, or reassignment where necessary.
Mediators and arbitrators maintain strict neutrality, with continuous disclosure obligations throughout proceedings.
This Policy is governed by the laws of India and subject to the jurisdiction of competent courts.
Professional Note: This Policy protects firm credibility, strengthens ODR neutrality, reduces ethical and legal risk, and builds stakeholder trust.
Online Dispute Resolution (ODR) – Timeline Chart
Indicative & Flexible · SSR Law Firm
The process commences upon online filing by the claimant, including dispute details, relief sought, and consent for ODR.
SSR Law Firm reviews jurisdiction, consent, and suitability before assigning a reference number.
Notice is issued electronically; the opposite party submits response and confirms participation.
Neutral is appointed (if applicable), and procedural directions and schedules are issued.
Pleadings, documents, and online hearings or mediation sessions are conducted.
Settlement agreement or arbitral award is issued electronically and proceedings are closed.
Indicative Duration: Negotiation/Mediation: 15–30 days · Arbitration: 30–45 days
Subject to party consent, complexity, and agreed timelines.
Disclaimer, Liability & Jurisdiction
SSR Law Firm provides ODR services as a facilitative mechanism and does not guarantee any outcome or settlement. Parties are advised to seek independent legal advice where required.
Liability, if any, shall be limited strictly to the professional fees received. The Firm shall not be responsible for technical failures or third-party platform issues.
SSR Law Firm does not control third-party technology platforms and shall not be liable for system outages, cyber incidents, or connectivity issues beyond reasonable control.
All ODR proceedings shall be governed by the laws of India and subject to the jurisdiction of competent courts.
